Terms of Use

This website is operated by 23 Lux Vintage.Please read these terms of service carefully. By using or purchasing from this website, you agree to terms of use.

Service Availability

The items that we offer on this website are only available in the following countries: Canada, and the United States.

There may be some country exceptions that we will ship to in addition to those listed. The consumer must cover the cost of tracked shipping. You may contact us directly to see if we will make an acception. 23 Lux reserves the right to decline shipping orders to certain locations at our discretion.

Website Content

We reserve the right to remove any products  from this website at any time and/or edit any materials or content on this website. While we will try our best to ensure all orders are processed, there may be exceptional instances that we may need to refuse to process an order. We reserve the right to cancel an order at our discretion.

All intellectual property rights are owned by 23 Lux. As per our terms of service, you are prohibited from using the site or it’s contents, as well as any contents posted by 23 Lux on the 23 Lux Etsy page. 23 Lux owns the rights to images and how those images may or may not be used.

Delivery

 

If for any reason we cannot meet the processing date, customers will be offered a choice of continuing with the processing date or cancelling the order with a full refund.

The estimated delivery time for expedited parcels within Canada is 2-6 business days. The estimated delivery time for standard shipping parcels going from Canada to the United States is 4-8 business days.

23 Lux is not responsible for any orders once they have been shipped with a tracking number. We take great care of all items being packaged and shipped. Once your package has been shipped, we will not be responsible for any lost, stolen, or damaged mail. All following action will need to be taken with your local post office or carrier. It is up to the consumer to ensure they are home to receive the parcel or pick up the parcel from the post office within the designated time period of the parcel service. It is up to the consumer to ensure they are home to receive the parcel or pick up the parcel from the post office within the designated time period of the parcel service.

Customs and Import Taxes

Buyers are responsible for the payment of any customs fees, import taxes, duties or tariffs that may apply. 23 Lux is not responsible for any delays due to customs

Return Policy 

All sales are FINAL- returns, exchanges or refunds are not excepted once shipping labels have been purchased. We include all details regarding quality, flaws, measurements, and material to provide full context and transparency of each item. If you have any questions about items contact us at shop23lux@gmail.com before purchasing and we will be happy to provide more details, if required.

Sizing Details

Our vintage garments come from different eras. The sizing may substantially differ based on these factors. Please see measurements available in the description to ensure items meet your sizing requirements.